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What is the cost of shipping?

Shipment modes and fees may vary depending on your order volume and delivery address. Shipping will be included in the cost when you place the order with the supplier.

How do I become a supplier on your platform?

Thank you for your interest, please fill out the form using the below link. The more details you provide, the quicker the process. Once your form is submitted, we'll review and provide you with a confirmation within 10 business days. For step-by-step instructions, please click here for more details.If you have any further questions, please reach out to our Customer Service.

Are products on the site ethically produced?

Yes, this is very important to us and sustainability is one of our core values. Feel free to review our supplier policy in which we ask all suppliers to adhere to.

What role can I play on this platform?

You can be one of our designers, yarn suppliers, fabric suppliers or finished product suppliers. We also welcome ESG certified professionals, testing labs, etc. There are many possibilities, there must be one for you!

How do I change my password or other account details?

After signing in, click on the "person" logo at the top right corner. There you will access your personal homepage where you can view and edit any account details.

I've forgotten my password, what can I do?

If you forget your password, please go to the login page and click "Forgotten password". It will prompt a page for password reset, then enter your email address and press Submit. We will send an email to you with a link for resetting your password.

Can I cancel or change an order after it has been placed?

Unfortunately, the system starts processing your oder as soon as your order has been placed. This means that we are not able to cancel an order after it has been placed, but if you have questions about postponing delivery or updating the quantity, shipping address, etc. pleae contact Customer Service within 24 hours of the order being placed and someone will get back to you as soon as possible.

How do I track my order?

Customers will be provided with a shipment tracking number once production has been finished and goods are enroute. You can access details of the order and its updated status under "My Orders".

How can I collaborate with Inniverse?

Glad you're interestd, we would love to see how we can collaborate with you! Please reach out to info@neo-digitex.com or reach out to our Customer Service, we'll get back to you as soon as possible.

Where is Inniverse based in?

Our headquarters are in Jiaxing, China with showrooms in China, Korea, and the UK.

How do I become a designer on your platform?

Thank you for your interest, please fill out the form using the below link. The more details you provide, the quicker the process. Once your form is submitted, we'll review and provide you with a confirmation within 10 business days.For step-by-step instructions, please click here for more details. If you have any further questions, please reach out to our Customer Service.

FAQ